Política de reembolso
Overview
Our return and exchange policy is valid for 30 days after receipt of your product. To be eligible for a return or exchange, we require a receipt or proof of purchase. If your request exceeds this 30-day window, we unfortunately cannot offer a refund or exchange, except in documented special circumstances.
Note: This policy applies only to purchases made directly through our official website (https://eu.makera.com/). For items purchased through other channels, please contact the original seller for after-sales service.
How to Request a Return & Refund
Depending on your order status, please follow the guidelines below:
| Order Status | Policy Covers | Return Fees | |
| Placed but not Shipped | In this circumstance, please email us to cancel your order at info@makera.com within 24 hours. Through this way, you will get the total amount you paid as quickly as possible. Please remember not to open a chargeback, because in that way your refund time will be lengthened, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund. | No fees apply. | |
| In Transit | In this circumstance, you should email us to intercept your package at info@makera.com as soon as possible. We will try to intercept the package. Successful interception is subject to carrier capabilities, this is not guranteed. | Customer is responsible for interception fees and additional duties incurred. Return shipping costs are non-refundable. | |
| Delivered | Please send an email to info@makera.com. We will help you with your return or replacement process soon. · The product must fit the conditions of return and replacement below. You need to pay a service fee and the return shipping cost. | Change Of Mind Return | Customer is responsible for the return shipping cost and applicable restocking fees (except for quality issues). |
| Manufacturing Defects | Makera will cover all return shipping costs | ||
Start your return or refund below: Request A Refund
Restocking Fee
For non-defective returns, the following restocking fees apply based on the condition of the returned item:
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Within 14 calendar days: You don't need to pay for the restocking fees.
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Between 15 and 30 calendar days: You will have to provide the original receipt and pay a restocking fee. Return shipping costs are non-refundable. You will be responsible for any return shipping costs.
| Package Status | Product Category | Restocking Fee |
| Unopened package(s) with their original receipt | CNC Machine | 10% |
| Opened package(s), unused, with its original receipt, with all original materials and packaging, undamaged | CNC Machine | 15% |
| Opened package(s), used, unit has no visible wear or damage, with all original packaging and materials except the Proof-grade Materials, undamaged | CNC Machine | 30% |
| Unopened package(s) with its original receipt | Accessories, Add-ons, Bits & Materials, Spare Parts | 15% |
| Opened package(s), used or unused, with all original materials and packaging, undamaged | Accessories, Add-ons, Bits & Materials, Spare Parts | 20% |
*The percentage of restocking fee mentioned above is based on the total price of goods, including tax and shipping costs.
Returns & Exchanges Process
Step 1: Contact info@makera.com for return or exchange approval. Unauthorized returns will not be accepted.
Step 2: Receive Instructions. Once approved, we will provide a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Step 3: Pack & Ship. Pack the item securely with the RMA number clearly marked on the package. Ship the item to our designated return address.
Return Address: 5-7 Otto-Hahn-Str. 63225 Langen, Hessen Germany
Phone: +49 6103 20764 30
Step 4: Inspection & Resolution Upon receipt and inspection:
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Returns: Refunds are issued to your original payment method within 5-7 business days.
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Exchanges: Your replacement item will be shipped, and a new tracking number will be provided.
Refund Timeline
Once we receive and inspect the returned item (usually 3-5 business days), we will process your refund and send you the relevant proof by email.
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Currency: All refunds are issued in Euros (EUR).
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Processing: The time it takes for the refund to appear in your account depends on your bank’s efficiency.
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If you haven't received your refund for a long time after we process it, please check with the paying bank.
Non-Refundable Situations
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Machines and accessories after 30 days of receipt or used more than 50 times are no longer eligible for return.
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Packages with visible wear or damage are unable to be returned.
If there are special circumstances, please email info@makera.com for help.